Renewals Representative (SaaS)

TL;DR

Renewals Representative (SaaS): Managing the end-to-end subscription renewal lifecycle for a leading API platform with an accent on revenue retention and pipeline forecasting. Focus on analyzing customer data to develop uplift strategies and partnering with Sales/Customer Success to mitigate churn.

Location: Onsite in Austin, Texas (5 days a week)

Company

World's leading API platform used by over 45 million developers to simplify the API lifecycle.

What you will do

• Execute all phases of the subscription renewal lifecycle, including notifying customers, generating quotes, and closing opportunities.
• Achieve revenue and retention targets on a quarterly and annual basis.
• Manage the renewals pipeline with a focus on forecast accuracy.
• Analyze customer renewal data to determine retention and uplift strategies.
• Partner with Sales and Customer Success teams to identify upsell and upgrade opportunities.
• Monitor at-risk renewals and develop strategic action plans to win back customers.

Requirements

• Minimum 5 years of experience in renewals within rapid-growth SaaS companies, value-added resellers, or software distributors.
• Proven ability to sell and a detailed understanding of the renewal lifecycle.
• High confidence in managing customer quotes, contracts, and commercial terms.
• Ability to use data to understand customer adoption and identify risk.
• Experience with SaaS subscription revenue models and sales processes at product-led growth companies.
• Must be based in Austin, Texas to work in the office 5 days a week.

Culture & Benefits

• Comprehensive medical coverage.
• Flexible PTO and wellness reimbursement.
• Monthly lunch stipend.
• Inclusive work culture with frequent team-building events.
• Donation-matching program to support charitable causes.