Renewals Manager (SaaS)

TL;DR

Renewals Manager (SaaS): Managing a high-velocity book of renewal business across SMB and mid-market segments with an accent on retention strategy, forecasting accuracy, and commercial negotiations. Focus on driving net revenue retention (NRR), minimizing churn, and collaborating cross-functionally to scale renewal processes.

Location: Must be based in Austin, TX and able to work on-site 3 days/week

Salary: $105,000 base

Company

hirify.global is an AI infrastructure company pioneering the Agentic Data Plane to connect AI agents with enterprise data and systems.

What you will do

• Manage a portfolio of renewal opportunities for SMB and mid-market accounts.
• Partner with Customer Success and Sales teams to identify at-risk accounts and develop retention strategies.
• Maintain accurate renewal forecasting and opportunity data in Salesforce.
• Lead commercial negotiations regarding contract terms, pricing, and multi-year options.
• Collaborate with Finance, Legal, and Deal Desk to ensure timely contract processing.
• Track and report on key metrics including NRR, churn, and on-time renewal rates.

Requirements

• 5-7 years of experience in renewals, inside sales, account management, or customer success within a SaaS company.
• Proven ability to manage a high-volume pipeline and consistently meet quota or renewal targets.
• Strong organizational skills with the ability to prioritize multiple deadlines.
• Professional communication skills with experience leading customer-facing conversations.
• Proficiency in Salesforce or a comparable CRM.
• Must be based in Austin, TX and able to work on-site 3 days/week.

Nice to have

• Experience in technical SaaS, open source, cloud infrastructure, or developer tools.
• Familiarity with data streaming, Kafka, or AI/ML infrastructure.
• Exposure to renewal tools like Gong, ChurnZero, or Clari.
• Startup or pre-IPO experience.

Culture & Benefits

• Diverse, people-first organization with a global team.
• Culture built on trust, transparency, and kindness.
• Access to the latest AI tools with dedicated budget.
• Fast-moving, high-impact environment.