Head of Client Operations (Lead Generation)

TL;DR

Head of Client Operations (Lead Generation): Managing the entire post-sale client lifecycle and campaign delivery with an accent on client satisfaction and retention. Focus on optimizing cold email deliverability, troubleshooting technical infrastructure, and scaling operational playbooks in a fast-growing startup.

Location: Remote (Flexible hours, but must be available for client meetings in U.S. time zones)

Company

hirify.global is a growing startup specializing in high-velocity lead generation and cold email campaigns.

What you will do

• Act as the primary point of contact for 20–30 active clients, managing expectations and proactively preventing churn.
• Diagnose and resolve underperforming cold email campaigns, addressing deliverability, list quality, and copy conversion.
• Build and refine delivery documentation and practical playbooks to support business scaling.
• Collaborate with development teams on technical infrastructure and the outreach team on execution.
• Report directly to the founder on client health, delivery performance, and systemic risks.

Requirements

• Experience leading client delivery or operations within a growing startup or early-stage company.
• Hands-on expertise in cold email strategy, copywriting, deliverability, and inbox placement.
• Technical proficiency to understand APIs, automations, and data flows.
• Daily, practical use of AI tools for operational work.
• Ability to adapt to U.S. time zones for client meetings.
• Strong problem-solving skills and comfort with evolving systems.

Culture & Benefits

• Fully remote work environment with flexible hours.
• High-ownership culture where roles are fluid and impact is immediate.
• Direct collaboration with the company founder.
• Opportunity to build operational systems from the ground up in a scaling startup.

Hiring process

• Initial Screening
• Interview with Founder
• Final Discussion