Customer Engineer (AI)

TL;DR

Customer Engineer (AI/SaaS): Setting up Enterprise customers for technical success and serving as the technical expert during onboarding and pre-sales with an accent on API integrations, SSO configuration, and AI capabilities. Focus on building internal CX tooling and defining the technical consulting playbook for a scaling AI-native research platform.

Location: Remote (Must be based in the US)

Salary: $160,000 – $180,000 USD

Company

hirify.global is a User Research CRM building an AI-native research platform to automate participant recruitment and management for user-centric companies.

What you will do

• Own technical onboarding and implementation for Enterprise accounts, managing API integrations, SSO configuration, and custom workflows.
• Serve as the primary technical expert for the CX team, addressing questions on platform architecture and AI capabilities.
• Partner with Sales in pre-sales conversations to provide technical credibility and scope custom implementations.
• Develop and ship lightweight internal CX tooling using Retool, custom integrations, and AI.
• Act as a high-signal feedback channel to the product team by surfacing product gaps and integration opportunities.
• Define the playbook, standards, and documentation for technical consulting and solutions engineering.

Requirements

• Experience leading Enterprise technical engagements independently and translating complex problems into solutions.
• Hands-on technical depth in API integrations and architecture (SSO, Snowflake).
• Daily use of AI tools like Cursor and Claude as core parts of building and troubleshooting.
• Proven ability to ship internal tooling and automations (e.g., using Retool).
• B2B SaaS background as an Implementation or Solutions Engineer at a Series A–C company.
• Must be based in the US.

Nice to have

• Experience with CRMs such as Salesforce, HubSpot, or Attio.
• Experience at API-first or data integration SaaS companies like Segment or Fivetran.

Culture & Benefits

• Competitive base salary and meaningful equity awards.
• Flexible / unlimited PTO policy and parental leave.
• Comprehensive medical, dental, and vision insurance.
• 401(k) retirement plan.
• Home office setup support and monthly remote work stipend.
• Quarterly in-person team and company gatherings.

Hiring process

• Talent Screen (30 min) to discuss background and logistics.
• Hiring Manager Interview (30 min) focusing on technical problem-solving and ambiguity.
• Async Work Sample using the hirify.global sandbox and API, followed by a 45-minute live debrief.
• Panel interviews with cross-functional partners from CX, Engineering, and leadership.