Property Operations Coordinator

TL;DR

Property Operations Coordinator: Support day-to-day property management operations across multiple markets with an accent on tenant/owner/vendor communication, maintenance workflows, and operational consistency. Focus on triaging work orders, dispatching vendors, tracking progress, and maintaining audit-ready records.

Location: Remote (U.S. Hours)

Company

Property management company handling residential portfolios across multiple U.S. markets.

What you will do

• Serve as first point of contact for tenants, owners, and vendors via phone and email in English and Spanish.
• Manage maintenance requests: triage, prioritize, assign work orders, dispatch vendors, and track to completion.
• Coordinate inspections, showings, property access, move-ins, move-outs, and send notices.
• Maintain digital records, follow SOPs, and recommend process improvements.

Requirements

• Fluency in English and Spanish (spoken and written)
• 2+ years in property management, operations, or customer-facing roles.
• Hands-on experience with Buildium and PropertyMeld (required).
• Strong phone presence, written communication, and ability to handle high-volume tasks independently.
• Comfortable with U.S. hours and workflows.

Nice to have

• Experience with residential property portfolios across multiple markets.
• Vendor coordination and maintenance management.
• Familiarity with remote operations and distributed teams.

Culture & Benefits

• Fast-paced remote environment with focus on organization and proactive problem-solving.
• Emphasis on clear communication, process consistency, and operational efficiency.

Hiring process

• Initial phone screen.
• Video interview with recruiter.
• Practical task (e.g., work order prioritization).
• Client interview and background verification.