Operations Coordinator

TL;DR

Operations Coordinator: Provide day-to-day support across core business functions including finance, HR, customer service, logistics, and IT with an accent on workflow management, KPI monitoring, and cross-department coordination. Focus on ensuring operational efficiency, generating actionable reports, maintaining documentation, and vendor management.

Location: Remote (U.S. client business hours)

Company

Recruiting firm placing talent with U.S. clients in services, SaaS, logistics, or professional firms.

What you will do

• Track workflows across departments, ensure tasks complete on schedule per SOPs, and escalate bottlenecks.
• Maintain databases and dashboards, generate weekly/monthly KPI reports on productivity, utilization, and costs.
• Update SOPs, process maps, compliance docs, and organize files in SharePoint, Google Drive, or Notion.
• Manage vendor communications, track SLAs, service delivery, and invoice approvals.
• Coordinate cross-department projects, events, tasks, and support leadership with ad hoc initiatives.
• Ensure operations adhere to compliance standards and maintain audit-ready logs.

Requirements

• 2+ years in operations, coordination, or business support roles
• Proficiency with Microsoft Office/Google Workspace
• Familiarity with ERP, CRM, or operational systems (Salesforce, HubSpot, NetSuite, or equivalent)
• Strong Excel/Google Sheets skills (dashboards, pivot tables, KPI tracking)
• Strong multitasking, organization, analytical mindset, and cross-functional communication

Nice to have

• Background in process improvement (Lean, Six Sigma, Kaizen)
• Experience preparing SOPs and operational documentation
• Exposure to data visualization tools (Power BI, Tableau, Looker)
• Industry experience in services, SaaS, logistics, or professional firms

Hiring process

• Initial Phone Screen
• Video Interview with hirify.global Recruiter
• Practical Task (e.g., create a weekly KPI dashboard or process tracker from sample data)
• Client Interview
• Offer & Background Verification