Office Administrator / Inbound Sales for a US Company (Remote)

TL;DR

Office Administrator / Inbound Sales Representative (Home Services): Manage front-office operations, handle inbound leads from homeowners, convert inquiries into booked jobs, and coordinate dispatch while maintaining internal systems with an accent on customer service and operational efficiency. Focus on professional issue resolution, efficient scheduling of technicians, and accurate performance tracking.

Location: Fully remote

Company

Global staffing and recruiting agency that connects remote talent worldwide with companies seeking specific skills.

What you will do

• Answer incoming calls, respond to inquiries, provide quotes, and convert leads into scheduled jobs.
• Handle customer concerns, complaints, and issues with professionalism and emotional intelligence.
• Schedule appointments, dispatch field technicians, manage daily calendars, and adjust as needed.
• Communicate job details and updates with field staff.
• Follow up on invoices, estimates, and communications; maintain accurate client records and data entry.
• Track metrics and workflows in Excel; assist in improving internal processes and systems.
• Support basic social media content creation.

Requirements

• 2+ years in administrative, office coordinator, or operations support role.
• Experience with inbound sales calls.
• Strong verbal and written English communication skills.
• Proven customer service experience.
• Ability to multitask and manage competing priorities.
• High emotional intelligence and problem-solving skills.
• Proficiency in Microsoft Excel.

Nice to have

• Experience working with U.S.-based companies or customers.
• Prior experience in home services, field services, or service-based businesses.
• Bookkeeping, basic accounting, or data entry experience.
• Canva or basic social media management experience.

Culture & Benefits

• Competitive salary in USD.
• Fully remote work environment with flexible scheduling.