Manager, Retention (Traveltech)

TL;DR

Manager, Retention (Traveltech): Leading a team of 8-12 contributors to maximize owner value and reduce churn with an accent on retention strategy and team performance. Focus on resolving owner pain points, optimizing the listing transfer process for sold properties, and driving systemic improvements to save rates.

Location: Must be based in the US (excluding D.C. and Hawaii); remote, hybrid, or onsite in Denver, CO.

Salary: $113,000–$147,000 base + uncapped monthly commission (OTE 20% of annual salary).

Company

hirify.global is a mission-driven company dedicated to making vacation rentals easy for everyone through a customer-obsessed approach.

What you will do

• Lead, coach, and develop a retention team of 8-12 individual contributors, overseeing hiring and performance management.
• Manage the Sold Property function, guiding buyers through the listing transfer process to onboard new owners.
• Consult with at-risk owners to resolve challenges and re-establish confidence in hirify.global's platform value.
• Partner with Product and leadership to refine processes and programs that improve owner experience and reduce churn.
• Own key team metrics including save rate, case volume, retention spend, and owner satisfaction.
• Analyze owner feedback and departure trends to provide actionable insights for senior leadership.

Requirements

• 5+ years of experience in sales, retention, or account management.
• 3+ years of experience managing or coaching teams with a proven track record of developing talent.
• Must live in an approved US location by the first day of employment (excluding D.C. and Hawaii).
• Strong communication skills, capable of being clear and direct in group and one-on-one settings.
• Strategic thinking and problem-solving abilities in complex situations.
• High level of organization and ability to delegate effectively across multiple workstreams.

Culture & Benefits

• Financial wellness including company equity and a 401(k) with a 4% immediate vesting match.
• Comprehensive medical, dental, and vision plans, with 100% employer-paid dental and vision for individuals.
• Generous family support with 16-18 weeks of paid parental leave for birthing parents.
• Flexible work environment options including fully remote, hybrid, or onsite at the Denver office.
• Annual travel credit and discounts on stays at all hirify.global properties.
• Growth-oriented environment with world-class onboarding and development resources.