Partner Success Manager (Fintech)

TL;DR

Partner Success Manager (Fintech): Proactively managing the health and growth of a portfolio of high-value payment platform partners with an accent on product adoption, risk mitigation, and expansion opportunities. Focus on coordinating cross-functional teams, analyzing performance data, and driving strategic action plans to improve partner outcomes and retention.

Location: Remote, US. Applicants must be authorized to work in the United States

Salary: $60,000 - $80,000 USD

Company

Payment platform powering innovative tech for SMBs, entrepreneurs, and fintech startups, enabling diverse payment solutions across commerce.

What you will do

• Own post-launch success for strategic partners, building relationships and monitoring health metrics like utilization and risks.
• Drive product adoption, develop action plans for friction points, and contribute to business reviews with data insights.
• Coordinate internal teams (Support, Product, Engineering) as quarterback to resolve issues and ensure accountability.
• Escalate complex issues, capture feedback, and identify root causes for recurring problems.
• Spot expansion opportunities like cross-sell/upsell using performance data and partner needs.

Requirements

• 3-5+ years in Partner/Customer Success, Account Management, or related post-sale role in FinTech, Payments, or SaaS
• Strong knowledge of payment processing, ISVs, ISOs, and acquiring ecosystems
• Experience managing complex multi-stakeholder relationships strategically
• Proven track record driving adoption, health improvement, risk reduction, and revenue growth
• Analytical skills to interpret data and create action plans
• Cross-functional leadership and excellent communication for reviews/escalations
• Comfort in fast-paced environment; US work authorization required

Culture & Benefits

• Flex PTO, 13 paid holidays, paid parental leave
• Health, dental, vision insurance; life/ADD/disability coverage
• 401k matching up to 4% after two months
• Flexible Spending Account, Bonusly rewards, employee referral program
• Diversity initiatives including affinity groups, anonymized screening, inclusion surveys