Sr. Instructional Designer

TL;DR

Sr. Instructional Designer: Designing and delivering high-impact learning experiences including e-learning modules, instructor-led sessions, job aids, videos, and interactive guides with an accent on translating complex workflows and systems into clear, accessible content. Focus on building interactive blended learning experiences using Articulate 360 and Adobe Creative Suite, integrating AI-driven tools, and managing content lifecycle for operational excellence.

Location: Remote in United States

What you will do

• Design and develop instructional materials like e-learning modules, facilitator guides, job aids, videos, presentations, and knowledge base content.
• Collaborate with operations, technology teams, and subject matter experts to align training with real-world workflows and systems.
• Manage training content lifecycle to keep materials current, relevant, and integrated with LMS structures.
• Build interactive blended learning using Articulate 360 and Adobe Creative Suite.
• Translate complex system functionality into visually engaging learning assets and performance support tools.
• Support testing, quality assurance, and integration of AI and emerging technologies for enhanced learning.

Requirements

• 1-3 years of instructional design experience in a professional environment.
• Bachelor’s degree or equivalent in instructional design, education, graphic design, or related field preferred.
• Strong proficiency in Articulate 360 (Storyline and Rise) and Adobe Creative Suite (Photoshop, Illustrator, Premiere, After Effects).
• Experience designing SCORM-compliant e-learning and interactive solutions.
• Ability to translate complex systems and workflows into accessible materials; strong visual design skills.
• Excellent communication, collaboration, stakeholder management; ability to handle multiple priorities under deadlines.
• Portfolio of instructional design, multimedia, or e-learning projects required.

Nice to have

• Experience in hospitality or customer service environments.

Culture & Benefits

• Comprehensive health care coverage, HSA employer contributions, FSA options.
• 401(k) with company matching, company-paid life insurance, AD&D, short-term disability.
• Generous paid time off and holidays.
• Employee ownership or equity participation.
• Employee resource groups, community engagement, volunteer opportunities.
• Employee discounts on apparel and equipment, wellbeing programs, recognition perks.