Virtual Front Desk Representative (Customer Support)

TL;DR

Virtual Front Desk Representative (Customer Support): Managing client interactions and appointment scheduling for a portfolio of MedSpas with an accent on lead conversion and professional communication. Focus on optimizing the patient onboarding experience and reducing administrative burden for healthcare providers.

Location: Remote (Philippines). Availability to work during US hours and follow US holidays is required.

Salary: $5 – $8 per hour

Company

hirify.global empowers ambitious aesthetic entrepreneurs to build profitable, independent practices through a global, remote-first support team.

What you will do

• Support a portfolio of 4-5 MedSpas as their primary virtual front desk.
• Handle all incoming phone calls and messages professionally.
• Close inbound leads and set appointments using the company CRM.
• Manage scheduling and rescheduling of patient appointments.
• Provide answers to basic questions regarding location and operating hours.
• Escalate complex inquiries to the respective MedSpa owner.

Requirements

• Experience in customer service, ideally as a Virtual Assistant or Front Desk Operator.
• Background in the healthcare industry.
• Proven experience in sales and converting leads into engagements.
• Availability to work during US hours and follow US holidays.
• Exceptional proficiency in written and verbal English with a neutral accent.
• Ability to solve problems independently with minimal supervision.

Culture & Benefits

• Remote-first work environment within a global team.
• Disciplined, strategic, and equitable compensation structure based on benchmarking.
• Culture based on ownership, speed, care, and continuous learning.
• Inclusive workplace welcoming diverse backgrounds and perspectives.

Hiring process

• Completion of the application form.
• Submission of a video or voice sample (maximum 2 minutes).
• Submission of a resume and a current internet speed test.