Customer Support Coach

TL;DR

Customer Support Coach: Providing exceptional support to hotel partners by resolving questions and troubleshooting issues across multiple channels, ensuring a seamless experience. Focus on strengthening client relationships, promoting software adoption, and sharing valuable feedback to shape the future of the platform.

Location: Remote

Company

hirify.global is transforming hospitality with an intelligently designed platform that powers properties across 150 countries.

What you will do

• Assist and support hotel properties daily in the use of the software.
• Resolve customer inquiries via phone, email, chat, and other media.
• Troubleshoot and make outbound calls for escalated issues.
• Foster strong customer relationships with empathy to drive loyalty, retention, and increased software adoption.
• Gather customer feedback and requirements for future releases of the software.
• Use training materials to stay up-to-date with the latest system updates.

Requirements

• 1+ years of hospitality experience in hotels, hostels, BNBs or similar with Front Desk, Night Auditor, Revenue Manager, General Manager or similar roles.
• Previous experience in customer service or similar is a plus.
• Native or Fluent in English and Spanish, Portuguese is a plus.
• Excellent communication skills and a positive attitude.
• Excellent problem-solving skills and emotional intelligence.
• Great levels of learning agility.

Culture & Benefits

• Remote First, Remote Always.
• PTO in accordance with local labor requirements.
• 2 corporate apartment accommodations for team member use for free (San Diego & São Paulo).
• Monthly Wellness Fridays.
• Full Paid Parental Leave.
• Home office stipend based on country of residency.