Client Services Rep 1 (FCR)

Location: Taguig City, Philippines; amenable to working onsite in McKinley, Taguig and reporting onsite frequently based on business needs. Remote work requires a suitable home workspace, reliable internet, dual monitors, and the ability to make and receive calls. Working during US standard business hours and graveyard shifts is required.

Company

hirify.global provides clinical research services, commercial insights, and healthcare intelligence for the life sciences and healthcare industries.

What you will do

• Coordinate meeting logistics, including venues, food and beverage, audio-visual requirements, documentation, and confirmations.
• Collaborate with meeting planners, speaker bureau planners, sales representatives, speakers, vendors, and internal stakeholders.
• Apply client business rules, venue compliance requirements, approved procedures, negotiated rates, budgets, and service-level agreements.
• Track task due dates and ensure required documents and confirmations are completed on time.
• Identify and escalate issues that may create meeting compliance risks.
• Maintain accurate work-hour records in Sprout and PSA.

Requirements

• At least 2 years of event planning, customer service, or equivalent experience.
• Experience supporting US clients, preferably in phone-based customer service, and familiarity with US cultural norms and practices.
• Bachelor’s degree.
• Proficiency with PC applications, Microsoft Office, Word, Excel, PowerPoint, Teams, and Outlook.
• Availability during US standard business hours, flexibility for extended hours during peak season, and willingness to work graveyard shifts.
• Ability to work onsite frequently in McKinley, Taguig, according to business needs.

Nice to have

• Relevant events or meeting planning experience.
• Pharmaceutical industry experience.
• Knowledge of SharePoint, Salesforce, Smartsheet, Twilio, CRM systems, and other relevant technologies.

Culture & Benefits

• Fast-paced team environment with opportunities to work independently.
• Company-provided dual monitors for remote work.
• Work focused on delivering client events and meeting stakeholder satisfaction.
• Flexible scheduling to support client business needs during peak periods.