SMB Account Manager (Medtech)

TL;DR

SMB Account Manager (Medtech): Own the full SMB member lifecycle from first inquiry through purchase, activation, and annual renewal with an accent on consultative sales, onboarding, employee activation, and retention. Focus on qualifying opportunities, driving multi-channel engagement, building playbooks, and optimizing metrics like conversion rate, activation rate, and renewal rate.

Location: US - Remote or Canada - Remote

Company

hirify.global is the AI operating system for health, providing proactive data-driven insights through advanced diagnostics, biomarker testing, and AI to empower longer, healthier lives.

What you will do

• Own the full SMB member lifecycle, serving as the primary relationship owner for employer accounts from inquiry to renewal.
• Manage inbound SMB leads, guide employers through purchase decisions, and run assisted self-serve onboarding.
• Drive employee activation post-purchase, using data to intervene early and ensure high enrollment rates.
• Qualify opportunities, tailor approaches for self-serve vs. higher-touch accounts, and drive engagement via chat, email, and calls.
• Proactively manage renewals, surface value, flag risks, and secure commitments before they lapse.
• Identify lifecycle friction, build/refine playbooks, track metrics, and partner cross-functionally to improve outcomes.

Requirements

• 3–6 years in SMB acquisition, onboarding, account management, customer success, or support operations in B2B/B2B2C.
• Experience in inbound, product-led, or self-serve motions, owning leads from first touch to conversion.
• Ability to build/improve workflows, playbooks, or onboarding processes.
• Strong written/verbal communication for explaining value and guiding decisions across channels.
• Proven end-to-end conversation ownership, proactive follow-up, and closing.
• Operational instincts to spot inefficiencies; experience with Intercom, Salesforce, HubSpot, or similar.

Nice to have

• Outbound prospecting, consultative sales, and high-impact calls.
• Startup or high-growth experience.
• AI tools or automation in customer workflows.
• Health tech, HR tech, or employer benefits background.

Culture & Benefits

• Ruthless prioritization: Focus on impact, progress over perfection, and excellence.
• Member-first: Deliver responsive, actionable experiences with clarity and care.
• One team: Align on purpose, gather diverse perspectives, communicate clearly.
• Radical ownership: Drive results with urgency, grit, and new tech adoption.
• Mission over ego: Operate with honesty, transparency, and no politics.
• Competitive salary/benefits, flexible hours, dynamic environment fostering innovation.