Account Manager (Fertility Partnerships)

TL;DR

Account Manager (Fertility Partnerships): Manage existing fertility industry partner relationships, ensure partner satisfaction, retention, and revenue growth through optimizations and new solution implementations. Focus on building executive relationships, conducting quarterly business reviews, and collaborating with internal teams on partner success strategies.

Location: Fully remote, must reside in the United States with legal authorization to work (no H1B sponsorship)

Company

hirify.global provides a patient journey application used by over 3 million users in fertility clinics across multiple markets.

What you will do

• Build and grow relationships with key decision makers and executives to identify optimization and growth opportunities
• Own partner satisfaction, retention, renewals, and deliver clear value
• Generate agendas for partner meetings, manage cadence, action items, and post-meeting follow-ups
• Handle partner requests for data and reporting
• Run quarterly business reviews to demonstrate value and address needs
• Lead execution of partner solution planning and implementation from signature to go-live
• Maintain records in Hubspot and identify revenue expansion opportunities

Requirements

• 3+ years in Customer Success and/or Account Management, including enterprise accounts and C-level executives
• Strong commitment to exceptional customer service and long-term relationships
• Comfort navigating ambiguity and building processes
• Experience aligning internal and external stakeholders
• Strong project and problem-solving skills
• Bachelor’s degree or equivalent experience
• Ability to thrive in a small, fast-paced organization

Nice to have

• Familiarity with fertility industry or healthtech patient journey software
• Experience working remotely with distributed teams

Culture & Benefits

• Competitive compensation and equity
• Medical, dental, vision coverage heavily subsidized
• Open Paid Time Off, paid family/medical leave, generous holidays
• 401(k) retirement savings plan
• Mission-driven culture emphasizing integrity, collaboration, impact, recognition, and growth