Rated Customer Success Associate (Italian Speaker)

TL;DR

Rated Customer Success Associate (Italian Speaker) (SaaS): Manage onboarding and account management for corporate and select customers undergoing sustainability assessments with an accent on maximizing value, satisfaction, retention, and revenue. Focus on building trusted advisor relationships, coordinating with business units, leveraging AI for operations, and promoting solutions through case studies and events.

Location: Barcelona - hybrid

Company

Leading provider of business sustainability ratings backed by an international team of experts and powerful technology.

What you will do

• Manage portfolio of new and existing customers to ensure they maximize value from hirify.global solutions and maintain high satisfaction for retention and revenue.
• Engage customers via phone, email, and video calls with clear guidance and timely responses.
• Coordinate with business units like Marketing and Product Management for subscription, assessment processes, and offering development.
• Build and maintain strong relationships with account stakeholders and executives as a trusted advisor.
• Assist customers in utilizing the platform effectively and handle internal/external requests using AI agent for onboarding, renewals, follow-ups, and meeting summaries.
• Communicate monthly results, prepare portfolio updates/reports, and promote solutions via case studies, events, and initiatives.

Requirements

• Fluency in English and Italian essential; knowledge of other European languages advantageous.
• 2+ years in onboarding or account management, ideally B2B or SaaS.
• Demonstrated ability to deliver high customer satisfaction and retention.
• Attention to detail, excellent written/verbal communication to explain complex processes.
• Bachelor’s degree required; passion for sustainability.
• Basic understanding of AI technology; experience with Salesforce or CRM preferred.
• Proactive, collaborative, adaptable in fast-paced high-growth environment.

Nice to have

• Experience using AI in customer support.

Culture & Benefits

• Hybrid work organization with flexible hours and remote work from abroad policy.
• Wellness allowance, mental health support, dental/private health insurance, life/accident insurance.
• Learning and development, sustainability events, peer recognition, employee resource groups.
• Meals/transportation vouchers, hybrid monthly allowance, referral bonus.
• Time off including community service day, personal day, paid moving day, summer hours (36h/week in July/August).