Director, Account Management (Utilities)

Location: Hybrid schedule based at the South Charlotte, NC headquarters Monday through Thursday, with fully remote work on Fridays. The role is also listed for Charlotte, NC and Atlanta, GA.

Total cash compensation: $130,000–$160,000 per year, including target bonus. Equity is offered separately.

Company

hirify.global is a portfolio of high-growth businesses delivering digital experiences for consumers and large-scale digital growth solutions for enterprise clients.

What you will do

• Define account strategies and roadmaps aligned with utility industry trends and client objectives.
• Lead, mentor, and develop account managers while allocating resources across the portfolio.
• Oversee strategic utility accounts, driving retention, expansion, revenue growth, and solution innovation.
• Build executive relationships and lead Quarterly Business Reviews with utility partners.
• Partner with product, sales, operations, pricing, marketing, and delivery teams to create client value.
• Lead contract negotiations and represent the business through strategic presentations and industry thought leadership.

Requirements

• 8+ years of experience in account management, client services, or a related field.
• Experience managing strategic accounts and leading high-performing teams.
• Strong commercial acumen, including contract negotiation and revenue growth strategy.
• Experience developing account strategies, scaling client solutions, and influencing senior stakeholders.
• Strong understanding of utility operations, regulations, and market dynamics.
• Ability to define direction, translate strategy into execution, identify cross-account patterns, and build stakeholder alignment.

Nice to have

• Experience working in the utility sector.

Culture & Benefits

• Inclusive environment focused on accountability, continuous learning, and talent development.
• Medical, dental, and vision insurance, life insurance, and short- and long-term disability insurance.
• Flexible spending accounts, holiday pay, and a 401(k) with company match.
• Flexible paid time off, with 20 days accrued annually for full-time employees and 25 days after five years.
• Paid parental bonding benefit and employee assistance program.

Hiring process

• Expect live conversations with hirify.global teammates before an offer is made.