Director, Account Management (Utilities)

TL;DR

Director, Account Management (Utilities): Define and execute forward-looking account strategies for utility clients with an accent on growth, retention, and innovation. Focus on building executive relationships, leading contract negotiations, and driving cross-functional initiatives to unlock revenue opportunities.

Location: Hybrid schedule based in South Charlotte, NC Headquarters (Monday through Thursday in office, fully remote on Fridays)

Salary: $110,000 - $140,000 total cash compensation per year

Company

Global portfolio of high-growth digital companies spanning U.S. businesses, health services, and strategic investments in Europe, delivering seamless consumer experiences and solving digital growth challenges for Fortune 100 clients.

What you will do

• Define and execute account strategies aligned with utility trends, implement planning frameworks, and build strategic roadmaps for measurable outcomes.
• Lead, mentor, and manage a team of account managers, fostering accountability, inclusion, and talent development.
• Oversee portfolio of strategic utility accounts, drive retention, expansion, and solution evolution through QBRs and partner assessments.
• Own executive-level relationships, act as trusted advisor, and represent the organization in high-level engagements and industry events.
• Lead contract negotiations, identify revenue opportunities, and collaborate cross-functionally with product, sales, and operations.
• Act as culture carrier, reinforcing company values and building an inclusive team environment.

Requirements

• 8+ years in account management, client services, or related roles, with utility sector exposure preferred
• Proven experience managing strategic accounts and leading high-performing teams
• Strong commercial acumen, including contract negotiation and revenue growth strategies
• Demonstrated success influencing senior stakeholders and driving cross-functional alignment
• Experience developing account strategies, scaling solutions, and understanding utility operations, regulations, and market dynamics
• Confident communicator able to spot patterns, gain buy-in, and connect initiatives across teams

Culture & Benefits

• Health, dental, vision insurance; life, short/long-term disability insurance; flexible spending accounts
• 401(k) with match, employee assistance program, paid parental bonding benefit
• Flexible PTO: 20 days accruing annually (25 days after 5 years), holiday pay
• Commitment to diverse, inclusive teams with core values guiding work environment
• Equal opportunity employer focused on merit, qualifications, and reasonable accommodations