Account Director

Location: Lyndhurst, New Jersey, United States; office-based at least 2–3 days per week

Salary: $95,000–$140,000 base pay annually, with possible variable and stock bonuses.

Company

hirify.global is a public benefit corporation and SaaS provider helping life sciences companies bring therapies to patients faster.

What you will do

• Manage one or more customer accounts and professional services teams.
• Serve as the primary escalation point and build long-term customer relationships.
• Lead customer meetings, identify business opportunities, and align services with customer goals.
• Provide strategic guidance on life sciences operations, event planning, speakers bureau services, and regulated environments.
• Build, mentor, and develop internal teams while managing staffing within budget.
• Oversee Statements of Work and ensure customer projects remain within scope.

Requirements

• Bachelor’s degree or equivalent experience.
• 5+ years of experience in customer service, account management, or operations.
• 3+ years of personnel development and leadership experience.
• Prior experience in life sciences, speakers bureau operations, and event planning.
• Strong analytical, problem-solving, written, and verbal communication skills.
• Working knowledge of Microsoft Office, including Excel, Word, and PowerPoint.

Nice to have

• Knowledge of OIG guidelines and the PhRMA Code.
• Knowledge of Veeva Commercial CRM products, including Veeva CRM, Veeva Vault, Events Management, and Engage.
• Experience working in a team-oriented environment and a strong customer focus.

Culture & Benefits

• Values include doing the right thing, customer success, employee success, and speed.
• Medical, dental, vision, and basic life insurance.
• Flexible paid time off and company-paid holidays.
• Retirement programs and a 1% charitable giving program.
• Employees may participate in the company’s equity program.

Hiring process

• Hiring manager conversation.
• Personality assessment and practical case exercise.
• Final conversation with the group’s Senior Leader.