Account Director

TL;DR

Account Director (Sales): Oversee customer accounts and teams to deliver reliable services with transparency and strategic guidance in the life sciences industry. Focus on relationship management, service excellence, team leadership, and compliance with industry regulations.

Location: Hybrid, office based 2-3 days a week in Lyndhurst, NJ, United States

Salary: $75,000 - $120,000

Company

hirify.global is a mission-driven SaaS company pioneering industry cloud solutions for life sciences, committed to customer and employee success as a Public Benefit Corporation.

What you will do

• Manage and build strong, long-term customer relationships and serve as primary escalation point.
• Ensure delivery of customer requests and provide strategic guidance on industry best practices.
• Maintain compliance with life sciences regulations and continuously improve customer experience.
• Build, mentor, and develop internal teams while managing staffing and project scopes.
• Identify and pursue new business opportunities with existing and potential customers.

Requirements

• Location: Hybrid role with office presence required 2-3 days per week in Lyndhurst, NJ, USA
• Bachelor's degree or equivalent experience with 5+ years in customer service or account management.
• 3+ years of personnel development and leadership experience.
• Experience in life sciences, speakers bureau, and event planning.
• Strong analytical, problem-solving, and communication skills.
• Proficiency in Microsoft Office (Excel, Word, PowerPoint).

Nice to have

• Familiarity with life science industry regulations such as OIG and PhRMA Code.
• Knowledge of Veeva Commercial CRM Product Suite.
• Positive attitude and strong customer focus.
• Ability to thrive in a team atmosphere and servant leadership qualities.

Culture & Benefits

• Medical, dental, vision, and life insurance coverage.
• Flexible PTO and company paid holidays.
• Retirement programs and 1% charitable giving program.
• Work Anywhere policy supporting flexibility between office and home.
• Equity program enabling employees to be shareholders.