Account Manager - Renewals (Health Science)

TL;DR

Account Manager - Renewals (Health Science): Managing the commercial health, retention, and growth of existing institutional customers within the health science domain with an accent on revenue defense and strategic expansion. Focus on negotiating price uplifts, leveraging the MEDDPICC framework for forecasting, and aligning product value with customer business needs.

Location: Thailand (Offices at Central World, Bangkok)

Company

A global leader in information and analytics that helps researchers and healthcare professionals advance science and improve health outcomes for the benefit of society.

What you will do

• Own the end-to-end renewal process to defend market share and ensure high customer retention across the territory.
• Drive incremental revenue growth by negotiating year-over-year price uplifts and contract expansions.
• Collaborate with Customer Success Managers to monitor account health and align product value with customer ROI.
• Manage high-level stakeholder relationships, specifically engaging with Economic Buyers and Champions.
• Utilize Salesforce and the MEDDPICC framework to qualify opportunities and ensure accurate revenue forecasting.
• Act as the Voice of the Customer by communicating product feedback and feature gaps to the Product and Commercial teams.

Requirements

• Proven experience in renewal lifecycle management and consultative B2B selling in complex environments.
• Ability to establish trusted advisor relationships with C-level executive stakeholders.
• Demonstrated expertise in negotiating price-increase objections and complex multi-year contract restructurings.
• Proficiency in the MEDDPICC framework or a similar rigorous sales qualification methodology.
• Experience using Salesforce for pipeline management and monthly revenue forecasting.
• Strong analytical skills to drive commercial decisions using data from large account portfolios.

Culture & Benefits

• Medical Inpatient and Outpatient Insurance coverage.
• Flexible working arrangements to promote a healthy work-life balance.
• Access to extensive learning and development resources for professional growth.
• Long Service Awards to recognize dedication and loyalty.
• Company-wide wellbeing initiatives and study assistance.