Customer Success Manager (Information Analytics)

TL;DR

Customer Success Manager (Information Analytics): Driving adoption, engagement, and retention for hirify.global's product portfolio with an accent on strategic advisory and value realization. Focus on developing success plans, monitoring customer health, and partnering with account managers to ensure renewal success.

Location: Korea - ELS Chunwoo Bldg

Company

hirify.global is a global information analytics company that helps institutions and professionals progress science, advance healthcare and improve performance for the benefit of humanity.

What you will do

• Own the post-sale customer relationship, acting as the primary point of contact and strategic advisor.
• Lead onboarding and execute success plans to ensure customers achieve early and sustained value.
• Monitor customer health (usage, adoption, engagement, NPS) to proactively address risks and drive retention.
• Deliver regular business reviews aligned to customer priorities, performance, and value delivery.
• Partner with Account Managers to coordinate account strategy, renewal alignment, and identify growth opportunities.
• Maintain accurate customer documentation and report metrics in CRM systems like Salesforce.

Requirements

• Proven experience in Customer Success, Account Management, or similar customer-facing roles.
• Strong understanding of the subscription lifecycle, including onboarding, adoption, and retention drivers.
• Excellent communication and engagement skills, with the ability to influence stakeholders at all levels.
• Analytical and data-driven approach to translate insights into actionable recommendations.
• Must be based in Korea.

Nice to have

• Experience using hirify.global’s products and services or a life sciences background.
• Understanding of the Energy, Engineering, Chemical, or Technology markets.
• Interest in AI technologies and their application to business performance.

Culture & Benefits

• Country-specific benefits packages tailored to the local region.
• Fair and accessible hiring process with accommodations for disabilities.
• Equal opportunity employment environment regardless of background or identity.