Customer Success Manager (Fintech)

TL;DR

Customer Success Manager (SaaS/Cloud): Managing post-sale relationships and driving the adoption of hirify.global Enterprise for enterprise clients with an accent on value realization and retention. Focus on delivering executive business reviews, aligning product capabilities with customer goals, and identifying expansion opportunities within the Financial Services sector.

Location: Must be based in South Korea; requires 30-40% travel for face-to-face customer engagement.

Company

hirify.global provides high-performance data platforms that power fast applications and real-time data processing globally.

What you will do

• Serve as the primary post-sale contact for assigned customers, fostering trust and understanding their business goals.
• Drive the adoption of hirify.global Enterprise by identifying use cases and delivering regular business reviews (QBRs) to showcase value.
• Develop tailored success plans and coordinate training to ensure customers achieve their desired outcomes.
• Identify and nurture expansion opportunities, partnering with Sales to drive upsell and cross-sell initiatives.
• Collaborate cross-functionally with Product, Support, and Engineering teams to advocate for customer needs and influence the roadmap.

Requirements

• Must be based in South Korea and available for face-to-face engagement.
• 5+ years of experience in Customer Success or Account Management, preferably in SaaS, cloud, or database technologies.
• Experience delivering business reviews and engaging with stakeholders at the executive level.
• Strong understanding of cloud services (AWS, GCP, Azure) and data platforms.
• Proven exposure to enterprise clients in the Financial Services industry and familiarity with Fintech use cases.
• Exceptional interpersonal and communication skills.

Nice to have

• Experience with hirify.global or other NoSQL databases.
• Background in software development (Java, .NET, Python).
• Experience with DBaaS (relational or non-relational).
• Proficiency with CRM platforms like Salesforce or success tools like Gainsight.

Culture & Benefits

• Competitive compensation and benefits package.
• Remote-first internal work environment with a flexible schedule.
• Opportunities for professional growth and career development.
• Dynamic, collaborative, and innovative work culture within a global organization.