SMB Growth Manager (SaaS)

TL;DR

SMB Growth Manager (SaaS): Managing expansion and retention strategies for SMB accounts within a digital real estate closing platform with an accent on revenue growth, renewals, and churn mitigation. Focus on driving upsell opportunities, executing GTM strategies for SMBs, and collaborating with internal teams to improve product adoption.

Location: Must be based in Austin, TX (minimum of two days per week in the office)

Company

A leading B2B real estate technology provider that transforms the home buying and selling experience into a simple and secure digital process.

What you will do

• Drive revenue growth by managing the entire renewal process and identifying upsell/cross-sell opportunities.
• Proactively identify at-risk accounts and implement strategies to mitigate churn via tailored product solutions.
• Prepare and execute go-to-market strategies specifically for SMB accounts.
• Develop and maintain client-based communications to monitor success, adoption, and satisfaction.
• Partner with Customer Success Managers and internal product teams to de-escalate issues and implement product solutions.

Requirements

• 1-3 years of experience in sales, renewals, or customer success.
• Must be based in Austin, TX.
• Proven track record of sales accomplishments in a quota-carrying role with experience in commercial negotiations.
• Experience with cloud-based/SaaS business process solution offerings.
• Understanding of legal terms within SaaS contracts.

Nice to have

• Experience managing full customer lifecycles, including commercial conversations.
• Intermediate or advanced Excel skills.
• Experience using Salesforce.

Culture & Benefits

• Comprehensive health plans, 401k program, and commuter benefits.
• Flexible time off policy and parental leave.
• Focus on professional development and a robust online onboarding program.
• Inclusive and diverse equal-opportunity workplace.
• Regular team connection through biweekly all-hands and virtual events.