SMB Growth Manager (SaaS)

Location: Must be based in Austin, TX and work from the office at least two days per week

Company

hirify.global provides B2B real estate technology and a digital closing platform connecting homebuyers, sellers, lenders, title and escrow agents, and real estate agents.

What you will do

• Manage the full renewal process and identify upsell and cross-sell opportunities within SMB customer accounts.
• Achieve monthly revenue targets for renewals and expansion.
• Identify at-risk accounts, reduce churn, and provide tailored product solutions and customer support.
• Develop go-to-market strategies and continuous customer communications focused on product adoption, success, and satisfaction.
• Collaborate with internal and external product teams to implement hirify.global products.
• Partner with Customer Success Managers to address customer issues and expand account value.

Requirements

• 1–3 years of experience in sales, renewals, or customer success.
• Demonstrated sales achievements in quota-carrying roles and commercial negotiations.
• Experience with cloud-based or SaaS business process solutions.
• Experience working consultatively with decision-makers and managing customer accounts or renewals.
• Understanding of legal terms in SaaS contracts and the ability to negotiate effectively.
• Strong communication, organization, listening, objection-handling, and customer-facing phone skills.

Nice to have

• Experience managing full customer lifecycles, including commercial conversations.
• Intermediate or advanced Excel skills.
• Experience using Salesforce.

Culture & Benefits

• Mission-driven environment focused on solving real-world problems with technology.
• Comprehensive health plans, a 401(k) program, and commuter benefits.
• Professional development, parental leave, and flexible time off.
• Online onboarding, biweekly all-hands meetings, and internal virtual events.
• Equal-opportunity workplace that values diverse perspectives and backgrounds.