Account Manager - Client Success Team (SaaS)

Location: 100% remote, available only to residents of AL, AR, AZ, CO, FL, GA, ID, IA, IN, KS, KY, MO, MI, MN, NC, NM, OK, OH, OR, SC, SD, TN, TX, UT, VA, WA, or WY. Primary hours are 7:30 am–4:30 pm, Monday–Friday. Occasional travel is required.

Base salary: $50,000–$55,000 per year. Average first-year on-target earnings: $68,000–$82,000 per year.

Company

Provides an engagement platform for churches, Christian ministries, non-profits, and businesses, serving more than 14,000 clients worldwide.

What you will do

• Build relationships with targeted clients through phone and email communication.
• Increase client retention, recurring revenue, and adoption of platform services.
• Educate clients about products, features, industry developments, and platform value.
• Develop solutions tailored to client needs and support successful product implementation and utilization.
• Consult with clients and help them maximize their investment in the platform.

Requirements

• 1–2 years of experience in sales, client success, or account management.
• Experience working with small-tier clients and customer relationship management systems; Salesforce experience is preferred.
• College degree and strong oral and written communication skills.
• Experience with prospecting, online profiling, influencing, negotiation, and closing.
• Technical understanding of SaaS platforms, apps, analytics, data, or databases.
• Must reside in one of the listed U.S. states and provide proof of the right to work in the U.S.

Nice to have

• Knowledge or experience working in the faith sector.
• Knowledge of church staff roles and organizational dynamics.

Culture & Benefits

• Paid time off, including 15 days in the first year and 20 vacation days annually after the first anniversary.
• Company-paid medical, dental, vision, disability, and life insurance coverage.
• 401(k) matching, professional development, top-of-the-line equipment, referral program, and parental leave.
• Family-friendly culture and opportunities to work alongside thought leaders in emerging technology.
• Full-time, non-exempt employment with eligibility for overtime pay.

Hiring process

• Employment is contingent on a basic background check and satisfactory proof of the right to work in the U.S.