Tax Support Specialist (Sales Tax)

Location: Remote, must be based in Salt Lake City, United States

Company

hirify.global builds an AI-native tax compliance platform that combines AI agents and human expertise to automate sales tax registrations, calculations, filings, and remittance for global businesses.

What you will do

• Own complex sales tax cases from investigation through resolution, including filing discrepancies, state notices, stuck registrations, and refund claims.
• Reconcile customer data, trace transactions, and contact state Departments of Revenue when required.
• Research state guidance, statutes, and jurisdiction databases; verify findings and document solutions for future use.
• Write clear, accurate, and empathetic customer responses about complex tax issues.
• Investigate Shopify, Stripe, and custom API integration issues, reproduce bugs, and provide actionable reports to Engineering.
• Share knowledge with teammates and improve documentation and support processes.

Requirements

• Either 2+ years of hands-on US sales tax, VAT, or indirect tax compliance experience, including work with tax authorities, or 5+ years in customer support or customer-facing technical roles with ownership of complex cases.
• Strong research habits with the ability to use and document primary sources.
• Experience supporting a SaaS product in a customer-facing role.
• Comfort working with SQL or similar query and log tools and reading JSON API requests and responses, or clear aptitude and willingness to learn.
• Excellent written English for explaining complex issues to non-technical customers.
• Must be based in Salt Lake City; the role is remote.

Nice to have

• Experience with Avalara, Vertex, TaxJar, Taxually, or similar tax software and compliance platforms.
• Experience using state and local GIS or jurisdiction databases to determine tax rates.
• Startup experience or a track record of building processes.

Culture & Benefits

• Competitive salary and equity participation.
• Full medical, dental, and vision coverage.
• Wellness benefits including Headspace and the Peloton One App.
• 401(k) plan.
• Lunch and snacks when working from the office.
• Regular team offsites and company events.