Senior Customer Growth Account Manager (SaaS)

TL;DR

Senior Customer Growth Account Manager (SaaS): Managing post-sale relationships for enterprise clients to drive product adoption, renewals, and expansion with an accent on strategic account planning and stakeholder engagement. Focus on maximizing net revenue retention, identifying new use cases, and ensuring technical alignment through collaboration with solution architects.

Location: Must be based in Sydney, Australia (Hybrid: 3 days in office)

Company

A global leader in AI-driven, codeless, and continuous software testing platforms, partnering with the world's largest enterprises to accelerate digital innovation.

What you will do

• Serve as the primary post-sale point of contact for 40-50 Tier 1 & 2 customer accounts.
• Develop and execute shared success plans to align product capabilities with client business goals.
• Lead discovery sessions to identify expansion opportunities, upselling, and cross-selling potential.
• Build relationships with executive stakeholders, influencers, and end-users to drive product utilization.
• Partner with Solution Architects to ensure technical alignment and demonstrate advanced product features.
• Manage the full renewal lifecycle, including risk assessment, escalation, and retention reporting.

Requirements

• 8+ years of experience in SaaS Customer Success, Account Management, or Customer Engagement.
• Must be based in Sydney and able to work in a hybrid environment (3 days in office).
• Strong commercial acumen with a conceptual understanding of IT operations and enterprise infrastructure.
• Proven ability to manage complex enterprise relationships and engage with executive-level stakeholders.
• Excellent verbal and written communication skills in English.
• Bias for action and ability to work independently in a fast-paced, high-growth environment.

Culture & Benefits

• Market-competitive salary with success-oriented commission and bonus structure.
• Supportive leadership team focused on personal and professional development.
• Collaborative, fast-paced work environment in a rapidly expanding global company.
• Equal opportunity workplace committed to diversity and inclusion.