Account Executive (Existing Business) (AI)

TL;DR

Account Executive (Existing Business) (AI): Managing and growing a large book of small business customers for an AI Customer Agent platform with an accent on revenue growth and customer retention. Focus on developing strategic territory plans for upsell and cross-sell, and collaborating with product teams to drive AI innovation.

Location: Sydney, Australia (Hybrid: at least 3 days per week in office)

Company

hirify.global (Fin) is an AI Customer Agent company focused on helping businesses provide perfect customer experiences through high-performing AI models.

What you will do

• Build relationships with small business customers to ensure revenue growth and customer retention.
• Analyze customer business pains and provide platform-based solutions to alleviate them.
• Develop strategic territory plans for upsell, cross-sell, and expansion into new business units.
• Forecast sales pipelines and maintain advanced knowledge of customer goals.
• Collaborate with Marketing, Product, and Customer Success to provide feedback for product innovation.
• Track and report key metrics related to customer growth, retention, and product usage.

Requirements

• 2+ years of experience managing a large book of business (approx. 150 accounts) including retention and renewals.
• 1+ years of experience selling SaaS products.
• Experience managing procurement processes.
• Proven track record of hitting and exceeding sales quotas.
• Exceptional written and verbal communication skills.
• Must be based in Sydney, Australia, and able to work from the office at least three days per week.

Culture & Benefits

• Competitive salary and equity in a fast-growing startup.
• Regular compensation reviews and a flexible paid time off policy.
• Healthcare stipend towards private health insurance for employees and their partners.
• Catered weekday lunches and a fully stocked kitchen.
• Unlimited access to Claude Code and best-in-class AI tools.