Account Executive (SMB)

TL;DR

Account Executive (SMB): Driving new business opportunities and managing existing customer relationships within the staffing industry with an accent on outbound prospecting, pipeline building, and commercial negotiations. Focus on delivering high-quality customer experiences, identifying expansion opportunities, and leveraging AI-driven tools to enhance productivity and platform adoption.

Location: Sydney, Australia

Company

A people-first organization focused on delivering high-quality software solutions for the staffing industry, guided by core values of ownership, energy, speed, service, and humanity.

What you will do

• Build and manage a pipeline of new business opportunities through outbound prospecting via calls, emails, and social outreach.
• Engage prospects to understand challenges, deliver product demonstrations, and position solutions effectively.
• Own and work towards revenue targets across new business, expansion, and renewals.
• Identify, progress, and close opportunities, including commercial discussions and negotiations.
• Manage a portfolio of SMB customers to support retention, adoption, and long-term success.
• Monitor customer usage to identify risks and opportunities for account expansion.

Requirements

• Experience in sales, customer-facing roles, or recruitment, or a strong desire to move into this space.
• Strong communication skills with the ability to simplify complex ideas for different audiences.
• Curiosity, proactiveness, and motivation to learn both commercial and customer success aspects.
• Ability to thrive in a fast-paced environment and manage multiple priorities.
• Interest in using AI to improve productivity and customer engagement.

Culture & Benefits

• Unlimited vacation policy.
• Group Life Assurance and Group Income Protection.
• Access to a discounts and wellbeing portal.
• Quarterly paid volunteer days.
• Lucrative employee referral program.
• Clear career development opportunities with a focus on internal promotion.