Technical Support Engineer (SaaS)

TL;DR

Technical Support Engineer (SaaS): Providing L2 support and troubleshooting for hirify.global Suite products in AP Automation, Capture, and Procurement with an accent on root cause analysis and cross-departmental collaboration. Focus on resolving complex application issues, maintaining technical documentation, and ensuring high customer satisfaction.

Location: Hybrid (Cracow, Poland)

Company

Global leader in cloud-based spend management solutions using AI to simplify accounts payable processes.

What you will do

• Troubleshoot L2 application and technical issues within hirify.global Suite (AP Automation, Capture, and Procurement).
• Support customers, partners, and consultants by providing clear and timely technical resolutions.
• Collaborate with R&D, L1 Support, and Consulting departments to solve complex application-related problems.
• Maintain thorough documentation of support cases and resolutions to enhance internal knowledge sharing.
• Stay current with new product features and developments to improve troubleshooting efficiency.

Requirements

• Proficiency in both Polish and English (spoken and written) for international communication.
• Experience with AP processes, AP Automation, or Procurement applications.
• Strong analytical mindset with the ability to identify root causes of technical problems.
• Solid general understanding of technology and comfort working in technical environments.
• Ability to work shifts, specifically from 13:00 to 21:00.

Nice to have

• Familiarity with SQL, XML, and JSON.

Culture & Benefits

• Collaborative and meritocratic work culture with supportive leadership.
• Opportunities for career and professional development.
• Comprehensive benefits including medical, dental, and vision coverage.
• Paid time off and retirement benefits.
• Emphasis on work-life balance and flexibility.