Global Account Manager (Industrial Services)

TL;DR

Global Account Manager (Industrial Services): Driving global business growth and strengthening strategic customer relationships for process industry clients with an accent on techno-commercial offerings and go-to-market strategy. Focus on developing account plans, identifying growth opportunities across business units, and managing complex negotiations.

Location: Frankfurt am Main, Mannheim, Oberhausen or any hirify.global location within Europe

Company

International industrial services provider focused on increasing efficiency and sustainability for customers in the process industry, including energy, chemicals, pharma, and oil & gas.

What you will do

• Develop comprehensive value propositions and account plans aligned with growth strategy for strategic global accounts.
• Analyze customer structures, decision-making processes, investment plans, and competitive positioning.
• Build and maintain trusting relationships across multiple levels (Purchasing, Operations, Management).
• Identify and implement growth opportunities in collaboration with various business units.
• Contribute to product development and portfolio optimization through customer feedback and satisfaction surveys.
• Track and report on sales pipelines and long-term initiatives using Salesforce.

Requirements

• University degree in engineering, business administration, or equivalent.
• At least 10 years of experience in the industrial services industry.
• 3–5 years of Key Account Management experience.
• Proven experience directing strategic initiatives across multiple geographies and business units.
• Experience leading indirect teams within a matrix or functional organization.
• Fluent in English and readiness for international travel.

Culture & Benefits

• Flexible working hours within a flexitime system and mobile working possibilities.
• 30 days of vacation per calendar year, plus vacation and Christmas bonuses.
• Company pension scheme and entitlement to capital-forming benefits.
• Corporate discounts with well-known brands and access to EGYM Wellpass fitness studios.
• Structured onboarding and diverse professional development opportunities.
• Modern ergonomic workstations and free beverages at office locations.