Renewal Manager (SaaS)

TL;DR

Renewal Manager (SaaS): Managing contract renewals and account expansion for an API and AI connectivity platform with an accent on maximizing retention and identifying upsell opportunities. Focus on mitigating churn risks through customer health data analysis and streamlining the renewal process in collaboration with account teams.

Location: Hybrid (Singapore)

Company

hirify.global is a leading developer of API and AI connectivity technologies, providing infrastructure to secure, manage, and monetize intelligence across APIs and AI models.

What you will do

• Develop and implement comprehensive strategies for contract renewals to maximize retention rates.
• Collaborate with Account Executives to align solutions with customer needs for a seamless renewal process.
• Analyze customer health data to identify renewal risks and partner on remedial actions to secure contracts.
• Identify and drive expansion opportunities (upsell and cross-sell) to generate additional revenue.
• Serve as the primary point of contact for renewal-related inquiries, building strong customer relationships.
• Forecast renewal metrics and conduct account reviews to identify and address potential churn early.

Requirements

• 2+ years of experience in Sales, Sales Development, or Account Management.
• Background in enterprise software; knowledge of open source, APIs, or infrastructure software is highly advantageous.
• Demonstrated ability to maintain customer relationships and achieve high retention rates.
• Excellent communication, interpersonal, and negotiation skills.
• Strong analytical skills to track and forecast renewal metrics.

Culture & Benefits

• Opportunity to work with a leading API and AI platform trusted by Fortune 500 companies.
• Inclusive hiring approach that values core strengths over meeting every single requirement.
• Professional environment focused on building the infrastructure for the agentic era.