Enterprise Customer Success Manager (SaaS)

TL;DR

Enterprise Customer Success Manager (SaaS): Overseeing a portfolio of large law firm accounts, focusing on strategic partnerships to deliver measurable customer outcomes with an accent on relationship management skills and influencing senior-level stakeholders. Focus on developing tailored account plans, identifying upsell opportunities, and ensuring customer retention and revenue growth.

Location: Remote-US

Salary: $150K – $180K

Company

hirify.global is on a mission to close the justice gap using technology and AI, empowering personal injury lawyers and victims to get the justice they deserve.

What you will do

• Conduct executive-level business reviews and deliver adoption analyses to ensure customers are leveraging the full capabilities of hirify.global’s platform.
• Partner with customers to define success metrics and align with their long-term business objectives.
• Build and nurture strong relationships with senior stakeholders and decision-makers, including firm leadership and department heads.
• Own the renewal process for your accounts, working to secure favorable outcomes for both hirify.global and the customer.
• Identify, recommend, and support strategic upsell and cross-sell opportunities to deepen customer value.

Requirements

• Bachelor’s degree in a related field; MBA or JD is a strong plus.
• 5+ years of experience in Customer Success, Account Management, or a similar customer-facing role, with a focus on enterprise customers.
• Experience navigating a fast-paced, high-growth startup environment, balancing competing priorities while maintaining a customer-first mindset.
• Proven ability to manage a portfolio of enterprise accounts and deliver exceptional results.
• Ability to travel within the U.S. up to 40-50%.

Nice to have

• Familiarity with SaaS business models, particularly recurring revenue and complex account structures, is a strong advantage.
• Legal Tech or experience working with large law firms is a significant plus.

Culture & Benefits

• Choice of medical, dental, and vision insurance plans for you and your family.
• Flexible paid time off, sick leave, short-term and long-term disability.
• A home office stipend.
• 401(k) for US-based employees and RRSP for Canada-based employees.
• Paid parental leave.