Senior Customer Success Manager

TL;DR

Senior Customer Success Manager (Trust Governance): Act as trusted advisor for strategic enterprise customers throughout their lifecycle with hirify.global's AI-Ready Governance Platform, driving adoption, retention, and expansion with an accent on revenue outcomes and cross-functional partnerships. Focus on managing escalations, delivering quarterly business reviews, aligning roadmaps, and evangelizing platform value to C-suite stakeholders.

Location: Chicago, IL (office-first culture, 3 days/week in office). Willing to travel 10-20%.

Salary: $104,325—$156,487.50 USD

Company

hirify.global is the #1 AI-Ready Governance Platform for responsible data and AI use, trusted by thousands worldwide.

What you will do

• Establish executive relationships and act as primary contact to guide customers through the platform.
• Drive adoption via metrics, best practices, training, and proactive risk/growth identification.
• Deliver business reviews, ROI communication, and roadmap alignment with Product/Engineering.
• Manage escalations, advocate for customer needs internally, and ensure full platform value realization.
• Balance portfolio for Net ARR retention and expansion in collaboration with Sales, Product, and Consulting.

Requirements

• BA/BS required; 5-6+ years in CSM, professional services, or technical consulting with enterprise/strategic customers.
• Proven customer-facing communication, C-suite relationship building, and cross-functional collaboration.
• Experience with SaaS implementation, SFDC, Gainsight; technical aptitude and entrepreneurial mindset.
• Location: Chicago, IL with 3 days/week in office; travel 10-20% required.

Nice to have

• Experience chairing meetings/webinars and handling mission-critical escalations.

Culture & Benefits

• Office-first hybrid model with flexibility; comprehensive healthcare, flexible PTO, equity RSUs, performance bonuses.
• Retirement support, 14+ weeks paid parental leave, career development, company-paid certifications.
• Dynamic high-growth environment focused on innovation in data/AI governance; diverse inclusive team.