Senior Customer Success Manager - Strategic (EdTech)

TL;DR

Senior Customer Success Manager (EdTech): Managing the customer lifecycle for strategic accounts to ensure adoption, value realization, and renewal with an accent on C-level relationship building and account health. Focus on designing customer success plans, driving full product utilization, and collaborating with sales to position accounts for growth.

Location: Remote (USA); however, applicants within 45 miles of Westlake/Dallas, TX are expected to work on-site Tuesday through Thursday.

Salary: $140,000 – $175,000 USD

Company

hirify.global is a learning platform dedicated to accelerating technology skills and capabilities for the global tech workforce in areas like AI, cloud computing, and cybersecurity.

What you will do

• Own the customer lifecycle for strategic accounts from onboarding through adoption and renewal.
• Design and execute success plans to ensure customers achieve their business objectives and realize value.
• Monitor account health and product utilization using Gainsight and Salesforce to proactively address needs.
• Build and maintain trusted advisor relationships with C-level executives (CXO).
• Facilitate business review meetings, trainings, webinars, and strategic demos.
• Collaborate with Account Executives and Managers to execute growth strategies.

Requirements

• Must be based in the USA.
• 3-5 years of progressive experience in customer success, sales, or consulting.
• Significant experience working with Gainsight and Salesforce.
• Experience in workforce development, skills-based learning, or EdTech.
• Ability to travel up to 50%.
• Bachelor's Degree in Sales or equivalent professional experience.

Nice to have

• Basic technical knowledge of development and IT solutions.

Culture & Benefits

• Blended work environment supporting collaboration, flexibility, and connection.
• Inclusive culture focused on continuous learning and professional growth.
• Comprehensive medical coverage and unlimited PTO.
• Wellness reimbursement and dedicated professional development funds.
• Competitive compensation with bonus eligibility.