Principal Account Manager (SaaS)

TL;DR

Principal Account Manager (SaaS): Managing and growing long-term relationships with strategic enterprise clients to drive retention and revenue growth with an accent on strategic account planning and customer advocacy. Focus on executing executive business reviews, identifying expansion opportunities, and coordinating cross-functional teams to maximize customer value.

Location: Norwalk, CT

Company

hirify.global is a leading provider of AI-powered IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide.

What you will do

• Serve as the primary strategic advisor and liaison for a portfolio of high-value enterprise accounts.
• Drive account growth through targeted upsell and cross-sell initiatives aligned with client goals.
• Proactively manage contract renewals and retention strategies to ensure long-term customer satisfaction.
• Advocate for customer needs internally to influence product enhancements and service improvements.
• Conduct regular executive business reviews (EBRs) and provide performance reporting and risk mitigation plans.
• Collaborate with Sales Engineers, Product Management, and Support to ensure seamless onboarding and adoption.

Requirements

• 5+ years of experience in enterprise account management or customer success, ideally in SaaS, MSP, or IT services.
• Proven track record of managing multimillion-dollar portfolios and meeting growth and retention targets.
• Strong commercial acumen and negotiation skills for engaging senior executives and IT decision-makers.
• Ability to build and execute comprehensive strategic account plans.
• Excellent written and verbal communication, presentation, and storytelling skills.
• Must be based in or able to work from Norwalk, CT.

Nice to have

• Experience with IT management software, cybersecurity, or MSP ecosystems.
• Proficiency with CRM tools like Salesforce and data analytics platforms.
• Bachelor’s degree in Business or Technology; MBA is a plus.

Culture & Benefits

• Fast-paced, growth-oriented environment within a company backed by Insight Venture Partners.
• Culture of high expectations focused on going above and beyond for customers.
• Opportunity to work with cutting-edge AI-powered technologies in a global market.
• Equal employment opportunity environment.