Enterprise Account Manager (SaaS)

TL;DR

Enterprise Account Manager (SaaS): Maintaining and growing relationships with existing Enterprise clients for a veterinary staffing platform with an accent on onboarding corporate hospitals and reducing churn. Focus on formulating in-market growth strategies, streamlining bulk upload processes, and translating customer feedback into product insights.

Location: Remote (USA); Hybrid if based in San Francisco

Salary: $95,000 – $154,000 USD (depending on tier) + 15% variable compensation

Company

hirify.global is a veterinary staffing platform that connects animal healthcare professionals with hospitals to provide quality care to pets.

What you will do

• Act as a strategic partner to Enterprise clients to ensure retention and alignment of priorities.
• Facilitate executive relationships to accelerate the activation and onboarding of corporate hospitals.
• Collaborate with internal cross-functional teams to translate customer feedback into product insights.
• Streamline bulk upload and onboarding processes for large organizational accounts.
• Liaise between corporate accounts and local representatives to proactively identify and reduce churn.
• Manage inbound communications from Enterprise clients regarding requests, product bugs, and alterations.

Requirements

• 3+ years of veterinary hospital operations experience (Corporate preferred).
• 3+ years of enterprise-level SaaS account management experience.
• Ability to travel up to 30% of the time for training and events.
• Proven track record in driving revenue growth and expanding market penetration.
• Strong presentation skills for delivering pitches to executive-level stakeholders.
• Must be based in the USA.

Culture & Benefits

• Comprehensive health benefits with base medical plan covered at 100%.
• 401K and Unlimited Paid Time Off.
• Stipends for home office setup, monthly wellness, and continuing education.
• Paid maternity, paternity, and reproductive care leave.
• Accelerated growth and learning potential in a rapidly scaling startup environment.