Customer Programs Manager (AI)

TL;DR

Customer Programs Manager (AI): Establishing and leading the Customer Programs function to engage strategic enterprise customers with an accent on Customer Advisory Boards and executive engagement. Focus on building a strategic account map, designing high-touch programs, and serving as the voice of the customer to company leadership.

Location: Hybrid: Must be based in San Francisco, CA or New York City, NY (expected in office at least 25% of the time)

Salary: $255,000 - $320,000 USD per year

Company

hirify.global is a public benefit corporation focused on creating reliable, interpretable, and steerable AI systems.

What you will do

• Establish the Customer Programs function, including strategy, team hiring, and operating models.
• Lead Customer Advisory Boards (CAB) and executive briefings (EBC) for top-tier accounts.
• Maintain a governed map of executives and decision-makers across strategic accounts.
• Act as the primary voice of strategic customers within Product, GTM, and leadership forums.
• Coordinate customer asks to ensure intentional and non-redundant engagement.
• Report on account coverage, engagement depth, and program-influenced expansion.

Requirements

• 10+ years in B2B enterprise or customer marketing, with 4+ years of people management.
• Proven experience scaling executive customer programs (CABs, EBCs) at high-growth tech companies.
• Experience as a trusted partner to CRO/CCO and enterprise Sales leadership.
• Executive presence and experience managing relationships with Fortune 500 C-suite/VPs.
• Ability to design programs using an audience-first model based on named-account lists.
• Bachelor’s degree or equivalent professional experience required.

Nice to have

• Genuine interest in AI and helping the world's largest enterprises adopt it responsibly.

Culture & Benefits

• Competitive compensation and benefits with optional equity donation matching.
• Generous vacation and parental leave policies.
• Flexible working hours and high-quality collaborative office spaces.
• Collaborative "big science" research culture focused on high-impact goals.
• Visa sponsorship available for qualified candidates.