Technical Support Engineer (Medtech)

TL;DR

Technical Support Engineer (Medtech): Providing troubleshooting, training, and tech support for direct hospital accounts, distributors, and internal customers on hirify.global’s network-based central monitoring systems with an accent on LAN/WAN/WLAN/VLAN topologies in hospital environments. Focus on resolving system problems, documenting complaints per quality system, and ensuring customer satisfaction through repairs, replacements, and follow-ups.

Location: Irvine, CA, United States

Salary: $85,000 - $100,000 plus up to 10% annual bonus

Company

Medical technology company focused on patient monitoring and networking solutions for healthcare.

What you will do

• Drive strategic and quality objectives by providing technical service support on hirify.global products.
• Troubleshoot and support system problems, coordinating with vendors and hospital staff on components.
• Handle 1st and 2nd level support for network-based monitoring and paging systems.
• Respond to calls/emails, initiate repairs/replacements, and serve as customer advocate.
• Provide technical consulting to sales, follow technical bulletins, and convey field feedback to product marketing.
• Maintain knowledge base, review training docs, and optimize support processes.

Requirements

• Direct technical experience communicating across healthcare industry.
• Knowledge of networking (routing/switching), wireless (802.11x), Linux Red Hat administration.
• Understanding of engineering principles, troubleshooting, electronics, and design.
• Excellent verbal/written communication, analytical/problem-solving skills; self-starter.
• Fluent in English; PC literate, adaptable, hands-on with high accuracy.
• Able to travel domestically/internationally (passport eligible); work rotating on-call; lift 45 lbs; handle biohazards.

Nice to have

• Call center experience with global service provider.
• 3+ years in medical industry, biomedical/field service.
• Knowledge of wired/wireless protocols.
• Spanish, French, or Portuguese.

Culture & Benefits

• Office-based environment in Irvine, CA with frequent sitting/standing/walking and computer use.
• Local travel required; valid driver’s license needed.
• Competitive benefits package included.
• Bonus up to 10% based on performance.