Technical Specialist

TL;DR

Technical Specialist: Provide on-site and remote technical support for corporate end-user software, hardware, and connectivity with an accent on troubleshooting complex issues in a fast-moving enterprise environment. Focus on diagnosing hardware/software problems, resolving user account and trading environment issues, and ensuring optimal IT experiences for end users including traders and leadership.

Location: 100% onsite in San Jose, CA (95110)

Salary: $72,800–$93,600

Company

Staffing firm placing technical professionals in enterprise environments with trading operations.

What you will do

• Identify, triage, troubleshoot, diagnose, and resolve complex technical problems via in-person, phone, chat, and email support.
• Troubleshoot hardware, software, user accounts, trading environments, operating systems, and mobility issues.
• Fulfill IT hardware requests including delivery, setup, and low-level troubleshooting for office-based end users.
• Escalate issues to senior support, infrastructure, platform engineering teams, or third-party vendors to prevent recurrence.
• Deliver excellent customer service to end users, traders, and senior leadership, advocating for their optimal IT experience.
• Collaborate with local and remote team members on support tasks and technical projects.

Requirements

• 5+ years of technical support experience in complex, fast-moving enterprise environments with 100+ end users.
• Working knowledge of Windows, networking, and information security troubleshooting.
• Working knowledge of Active Directory, Azure, Intune, DNS, DHCP, Microsoft Exchange, TCP/IP, and VPN.
• Experience with Dell Windows machines (laptops and towers), hardware/asset management, Outlook troubleshooting, and basic tasks like cable checks and monitor setup.
• Knowledge of collaboration tools: Slack, MS Teams, Zoom, Google Meet.
• Strong communication skills for technical and non-technical audiences; flexible and client-protocol oriented.

Nice to have

• Experience with macOS, Linux, iOS, Android.

Culture & Benefits

• For assignments 13+ weeks: major medical, dental, vision, 401k, statutory sick pay where required.
• Commitment to reasonable accommodations for disabilities.
• Equal opportunity employer; participates in E-Verify; fair chance hiring policies.