Technical Support Specialist

TL;DR

Technical Support Specialist: Provide on-site and remote technical support for corporate end-user software, hardware, and connectivity with an accent on troubleshooting complex issues and delivering top-tier customer service. Focus on identifying, diagnosing, and resolving hardware, software, network, and trading environment problems in a fast-moving enterprise.

Location: 100% onsite in Greenwich, CT (06830)

Salary: $85,000–$93,600

Company

Staffing firm providing IT support services to enterprise clients.

What you will do

• Identify, triage, troubleshoot, diagnose, and resolve complex technical problems via in-person, phone, chat, and email support.
• Troubleshoot hardware, software, user accounts, trading environments, operating systems, and mobility issues.
• Fulfill IT hardware requests including delivery, setup, and low-level troubleshooting for office end users.
• Escalate issues to senior support, infrastructure, platform engineering teams, or third-party vendors.
• Deliver excellent customer service to end users, traders, and senior leadership.
• Collaborate with local and remote team members on support tasks and technical projects.

Requirements

• 5+ years of technical support experience in complex enterprise environments with 100+ end users
• Working knowledge of Windows, networking, and information security
• Working knowledge of Active Directory, Azure, Intune, DNS, DHCP, Microsoft Exchange, TCP/IP, and VPN
• Knowledge of messaging platforms, collaboration tools, and video conferencing (Slack, MS Teams, Zoom, Google Meet)
• Experience with Dell Windows machines, laptops, towers, hardware/asset management
• Strong communication skills for technical and non-technical audiences
• Flexible, pleasant demeanor following client protocols

Nice to have

• Experience with macOS, Linux, iOS, Android

Culture & Benefits

• Focus on seamless technology experience and end-user advocacy
• For assignments 13+ weeks: major medical, dental, vision, 401k, statutory sick pay
• Reasonable accommodations for disabilities
• Equal opportunity employer participating in E-Verify