Technical Support Specialist

TL;DR

Technical Support Specialist: Provide on-site and remote technical support for corporate end-user software, hardware, and connectivity with an accent on troubleshooting complex issues in a fast-moving enterprise environment. Focus on diagnosing hardware/software problems, escalating to specialists, and delivering excellent customer service to traders and leadership.

Location: 100% onsite in Chicago, IL (60654)

Salary: $85,000–$93,600

Company

Staffing firm providing IT support specialists to corporate clients.

What you will do

• Identify, triage, troubleshoot, diagnose, and resolve complex technical problems via in-person, phone, chat, and email support.
• Troubleshoot issues related to hardware, software, user accounts, trading environments, operating systems, and mobility.
• Fulfill IT hardware requests, including delivery, setup, and low-level troubleshooting for office end users.
• Escalate issues to senior support, infrastructure, platform engineering teams, or third-party vendors.
• Provide excellent customer service to end users, traders, and senior leadership.
• Collaborate with local and remote team members on support tasks and technical projects.

Requirements

• 5+ years of technical support experience with 100+ end users in complex, fast-moving enterprise environments
• Working knowledge of Windows, networking, and information security
• Working knowledge of Active Directory, Azure, Intune, DNS, DHCP, Microsoft Exchange, TCP/IP, and VPN
• Knowledge of messaging platforms, collaboration tools, and video conferencing (Slack, MS Teams, Zoom, Google Meet)
• Experience with Dell Windows machines (laptops and towers), hardware/asset management, mailbox rebuilding, Outlook troubleshooting
• Strong communication skills for technical and non-technical audiences; flexible and client-protocol oriented

Nice to have

• Experience with macOS, Linux, iOS, Android

Culture & Benefits

• Major medical, dental, vision, 401k, and statutory sick pay for assignments 13+ weeks
• Reasonable accommodations for disabilities
• Equal opportunity employer participating in E-Verify