Technical Support Specialist

TL;DR

Technical Support Specialist: Provide on-site and remote technical support for corporate end-user software, hardware, and connectivity with an accent on troubleshooting complex issues in a fast-moving enterprise environment. Focus on diagnosing hardware/software problems, managing user accounts, and ensuring seamless technology experiences for traders and leadership.

Location: 100% onsite in Miami, FL (33138)

Salary: $85,000–$93,600

Company

Staffing firm providing IT support professionals to enterprise clients.

What you will do

• Identify, triage, troubleshoot, and resolve complex technical issues via in-person, phone, chat, and email support.
• Troubleshoot hardware, software, user accounts, trading environments, operating systems, and mobility devices.
• Fulfill IT hardware requests including delivery, setup, and basic troubleshooting for office-based end users.
• Escalate issues to senior support, infrastructure, platform teams, or vendors to prevent recurrence.
• Deliver excellent customer service to end users, traders, and leadership, advocating for optimal IT experiences.
• Collaborate with local and remote team members on support tasks and technical projects.

Requirements

• 5+ years of technical support experience in complex enterprise environments with 100+ end users.
• Strong troubleshooting knowledge of Windows, networking, and information security.
• Experience with Active Directory, Azure, Intune, DNS, DHCP, Microsoft Exchange, TCP/IP, and VPN.
• Knowledge of collaboration tools like Slack, MS Teams, Zoom, and Google Meet.
• Experience with Dell laptops/towers, hardware/asset management, Exchange/Outlook troubleshooting.
• Excellent communication skills for technical and non-technical audiences.
• Flexible, pleasant demeanor following client protocols; 100% onsite work required.

Nice to have

• Experience with macOS, Linux, iOS, Android.

Culture & Benefits

• For assignments 13+ weeks: major medical, dental, vision, 401k, statutory sick pay where required.
• Commitment to reasonable accommodations for disabilities.
• Equal opportunity employer participating in E-Verify.
• Considers qualified applicants regardless of criminal history per fair chance laws.