Technical Support Specialist

TL;DR

Technical Support Specialist: Provide on-site and remote technical support for corporate end-user software, hardware, and connectivity with an accent on troubleshooting complex issues in a fast-moving enterprise environment. Focus on triaging, diagnosing, resolving problems, escalating to specialists, and ensuring optimal user experience for traders and leadership.

Location: 100% onsite in Houston, TX (77045)

Salary: $85,000–$93,600

Company

hirify.global is a staffing firm delivering IT support solutions for enterprise clients.

What you will do

• Identify, triage, troubleshoot, and resolve complex technical issues via in-person, phone, chat, and email support.
• Handle hardware requests including delivery, setup, and basic troubleshooting for office end users.
• Escalate issues to senior support, infrastructure, platform teams, or vendors to prevent recurrence.
• Deliver excellent customer service to end users, traders, and leadership, advocating for their IT needs.
• Collaborate with local and remote team members on support tasks and technical projects.

Requirements

• 5+ years of technical support experience in complex enterprise environments with 100+ users
• Strong knowledge of Windows, networking, and information security troubleshooting
• Proficiency in Active Directory, Azure, Intune, DNS, DHCP, Microsoft Exchange, TCP/IP, and VPN
• Experience with Dell laptops/towers, hardware/asset management, and common fixes like mailboxes, cables, monitors, Outlook
• Working knowledge of collaboration tools: Slack, MS Teams, Zoom, Google Meet
• Excellent communication skills for technical and non-technical audiences
• Flexible, pleasant demeanor following client protocols; 100% onsite work required

Nice to have

• Experience with macOS, Linux, iOS, Android

Culture & Benefits

• For assignments 13+ weeks: major medical, dental, vision, 401k, statutory sick pay
• Reasonable accommodations for disabilities
• Equal opportunity employer committed to diversity and fair chance hiring
• Participation in E-Verify program