Training & Instructional Design Specialist (Digital Banking)

TL;DR

Training & Instructional Design Specialist (Digital Banking): Conducting comprehensive training for new hires to the digital banking team with an accent on workflows, job-specific skills, compliance, and process changes. Focus on analyzing training needs, developing eLearning content, scripts, and materials, and collaborating with managers and SMEs for alignment with organizational goals.

Location: Remote within 8 a.m. - 8 p.m. EST flexible hours

Salary: $60,000 - $78,000 a year

Company

Nationwide full-service bank and commercial lender focused on innovative personal banking and financing solutions for healthcare, technology, financial services, real estate, and other industries.

What you will do

• Deliver virtual training programs on job-specific skills, compliance, company policies, and process changes
• Analyze internal training needs, develop objectives, create content, test questions, supplemental materials, and eLearning scripts
• Facilitate training using adult learning principles, effective communication, and best practices
• Consult subject matter experts to ensure lesson quality and accuracy
• Collaborate with Instructional Designer on job aids, participant guides, and training plans
• Perform duties within flexible 8 a.m. - 8 p.m. EST hours and handle additional tasks as needed

Requirements

• Bachelor's Degree in Instructional Design, Organizational Learning, Adult Education, or related field (or equivalent experience)
• Minimum 2 years in financial institution trainer role, preferably contact center and remote
• Minimum 5 years in Instructional Design, Training, or similar role
• Experience at financial institution, top-tier consulting firm, or high-growth startup strongly preferred
• Proficiency with learning tools, platforms, methodologies; Microsoft Office (Outlook, Word, PowerPoint, Excel)
• Strong communication, problem-solving, organizational skills; self-motivated, adaptable, collaborative

Nice to have

• Basic understanding of instructional design principles and learning theories
• Ability to translate business requirements into training products

Culture & Benefits

• Comprehensive health, dental, vision plans; 401k with company match; 4 weeks PTO
• Remote or hybrid schedules for most positions
• Incentives for solar panels, electric vehicles, biking/commuting; paid subscriptions to services like Capital Bikeshare
• Multiple awards: Best Workplaces for Commuters, Washington Post Top Workplaces, American Banker Best Banks to Work For
• Culture of collaboration, inclusion, flexibility, recognition; mission-driven with focus on excellence, innovation, sound practices