Junior Customer Support Specialist – Domains & Contracts (Hosting)

TL;DR

Junior Customer Support Specialist (Hosting): Handling customer inquiries regarding domains, contracts, and SSL certificates with an accent on administrative processes and international communication. Focus on resolving technical queries, managing domain transfers, and ensuring a structured customer service experience.

Location: Gunzenhausen, Germany

Company

hirify.global is one of the largest web hosting providers and data center operators in Europe, providing high-tech in-house products and reliable infrastructure.

What you will do

• Handle customer inquiries related to domains and domain transfers.
• Support customers with contract changes, cancellations, and administrative processes.
• Assist in the management of SSL certificates.
• Communicate with international customers in both German and English.

Requirements

• Excellent German and English skills, both written and spoken.
• Interest in IT and internet-related topics such as domains, websites, and hosting.
• Enjoyment of customer communication and a solution-oriented mindset.
• Willingness to learn and motivation to familiarize yourself with new topics.
• A careful and structured way of working.

Culture & Benefits

• Comprehensive, hands-on onboarding and structured workflows.
• Supportive team environment with defined procedures.
• Numerous social benefits and an attractive salary.
• Flexible working hours where feasible.
• Opportunities for professional and personal development.