Customer Support Specialist - Working Student (Cybersecurity)

Location: The Hague, Netherlands — hybrid; work from home combined with at least one office day per week

Company

hirify.global is a cybersecurity scale-up providing subscription-based SaaS solutions that protect SMEs across Europe.

What you will do

• Answer customer and partner questions related to cybersecurity, administrative, and operational matters.
• Register, classify, prioritize, process, and track incoming support requests.
• Ensure requests and incidents are resolved appropriately and as quickly as possible.
• Keep customers and partners informed about the progress of their requests.
• Maintain up-to-date work instructions and support guides.
• Consult experienced colleagues on complex customer problems and follow agreed team procedures.

Requirements

• Currently studying or recently completed an HBO or university course, preferably in IT or cybersecurity.
• Knowledge of corporate IT environments.
• Analytical, customer-focused, and results-oriented approach.
• Excellent communication skills.
• Fluent written and spoken English and Dutch required.
• Availability for an average of two days per week and at least one weekly office day in The Hague required.

Nice to have

• German language skills.

Culture & Benefits

• Hybrid work combining home working with office work in The Hague.
• Work in a fast-growing cybersecurity scale-up serving more than 1,000 companies.
• Collaborate with IT and cybersecurity experts across the Netherlands, Belgium, Germany, and the UK.