Customer Experience Specialist (all genders) at AI Audit-Tech Startup

Location: Remote in Germany, with regular trips to Berlin for on-site teamwork

Company

hirify.global is an AI audit-tech startup building intelligent software that helps leading audit firms review large volumes of documents faster, more accurately, and with less manual effort.

What you will do

• Represent customer needs internally and influence product development through audit expertise.
• Manage the full customer journey, from initial questions through case resolution.
• Investigate and reproduce customer cases using audit knowledge, then collaborate with engineers on product improvements.
• Communicate with users clearly, proactively, and in a structured way.
• Build the knowledge base and product documentation from the ground up.
• Collaborate with Product, Engineering, and Sales to improve the product and customer experience.

Requirements

• 1–2 years of experience in financial audit or a related field.
• Curiosity about complex software and how AI works.
• Excellent English communication skills at C1+ level.
• Structured, hands-on problem-solving approach.
• Strong project management, prioritization, and ownership skills.
• Ability to work effectively in a dynamic startup environment.

Nice to have

• German communication skills.

Culture & Benefits

• Significant ownership and visible impact from day one.
• Flat hierarchies and short decision paths within an early-stage AI startup.
• Fully remote work with flexible working hours and regular in-person teamwork in Berlin.
• Monthly €50 voucher usable at more than 50 stores.
• Free lunch at the office and regular online and offline team events.
• Collaborative, international, ambitious, and supportive working environment.