Sales Support Coordinator (Iberia)

TL;DR

Sales Support Coordinator (Iberia): Handling customer queries and communications for hirify.global products in the Iberia region with an accent on product information, image management, and catalogue support. Focus on building customer relationships, ensuring high service levels, and assisting with sales meetings and inquiries.

Location: London, Hammersmith. Eligible for virtual working / flexible working.

Company

Pop culture company specializing in collectibles, figures, and merchandise loved by fans worldwide.

What you will do

• Provide customers with detailed product setup information, images, catalogues, and test certificates.
• Manage communications between sales team and customers, fielding account-specific queries.
• Develop and maintain strong relationships with customers, retail partners, and internal teams.
• Participate in product and brand knowledge training for new and existing lines.
• Ensure highest level of customer service to boost productivity and meet quarterly goals.
• Assist with inquiries on client products, timelines, and attend internal/external sales meetings.

Requirements

• Excellent written and verbal communication skills in English and Spanish.
• Working knowledge of Microsoft Office 365 and Excel (including V-Lookups and X-Lookups).
• Excellent organisational skills, ability to prioritize, and attention to detail.
• Team player ethic, good relationship builder, driven, proactive, and hands-on mentality.
• Ability to work with confidential information discreetly and think out of the box.

Culture & Benefits

• Competitive compensation package with full benefits.
• 401(K) plan with company matching contributions.
• Creative work environment with pop culture enthusiasts.
• Mon-Fri, 37.5 hours per week.
• Equal opportunity employer committed to diversity and inclusion.