Sales Support Coordinator

TL;DR

Sales Support Coordinator (Sales): Providing essential operational support to the Global Corporate Sales Team by managing customer quotes, invoices, and reporting with an accent on system accuracy and cross-departmental collaboration. Focus on maintaining Salesforce CRM records, resolving complex customer queries, and ensuring seamless service delivery across the UK/EMENA region.

Location: Must be based within a commutable distance of Milton Park, Oxfordshire, with an expectation of at least 3 days per week in-person.

Company

hirify.global is a leading global academic publisher, empowering researchers and learners with trusted knowledge since 1798.

What you will do

• Create accurate customer quotes and invoices using the SAP Quote Module.
• Resolve customer queries regarding subscriptions, Open Access, and order requests via email and telephone.
• Produce detailed reports on journal titles, pricing, and usage statistics.
• Manage advertising opportunities, including invoicing and tracking.
• Maintain accurate records in Salesforce CRM for all customer interactions.
• Collaborate daily with Sales Managers, Finance, and Customer Services to ensure service delivery.

Requirements

• Must be based within a commutable distance of Milton Park, Oxfordshire.
• Ability to work in-person at the office at least 3 days per week.
• Strong customer service experience with a client-focused approach.
• Proficiency in Microsoft Office, particularly Excel for data management.
• Excellent verbal and written communication skills.
• Exceptional attention to detail and accuracy in financial transactions.

Nice to have

• Interest in international cultures.
• Additional European language skills.
• Publishing industry knowledge.

Culture & Benefits

• Flexible working culture with a balanced hybrid model.
• 25 days annual leave plus birthday off and 3 additional holiday season days.
• Company funded single cover private medical insurance.
• Pension scheme and life assurance.
• 4 paid volunteering days per year.
• Employee assistance programme with 24/7 well-being support.