Technical Account Manager (AI)

Location: Remote

Salary: $177.5K–$205K annually, plus equity

Company

hirify.global develops an AI Risk Decisioning platform used by banks, fintechs, and digitally native organizations to manage fraud, credit, and compliance risk.

What you will do

• Own assigned customer relationships from onboarding and implementation through adoption, value realization, renewal, and expansion.
• Build trusted relationships with customer executives and decision-makers; manage weekly cadences, executive summaries, adoption plans, and executive business reviews.
• Partner with Account Executives and Sales Engineers on renewals, upsells, and cross-sells, and represent customer priorities in roadmap discussions.
• Develop account success plans, support business value realization and case studies, and drive fast time-to-value.
• Deliver product demos and walkthroughs; build workflows, reports, and dashboards supporting customer adoption.
• Handle non-complex API integrations, SQL queries and debugging, and Python scripting while collaborating with Solutions Architects on complex implementations and serving as a liaison to Engineering and Product.

Requirements

• 7–10 years of experience in Technical Account Management, Customer Success, or Solutions Engineering roles in SaaS or fintech.
• Experience working directly with enterprise customers and executives, including managing escalations and business reviews.
• Technical proficiency with API integrations, SQL, and Python.
• Familiarity with cloud technologies and public cloud services, including AWS, GCP, or Azure.
• English proficiency sufficient for confident presentations to executives and technical stakeholders is required.
• Strong organization and metrics-driven prioritization across multiple accounts.
• Strong customer empathy, ownership, and ability to influence cross-functional teams.
• Experience in fraud management, risk decisioning, AML, or compliance domains.
• Track record of driving enterprise customer onboarding, adoption, renewals, and expansion.

Nice to have

• Familiarity with AI/ML SaaS products.
• Experience in a fast-paced, fast-growing startup environment.

Culture & Benefits

• Remote full-time role with ownership, autonomy, and mission-driven work focused on safer online transactions.
• Competitive salary and equity package, including a 401(k) plan.
• 100% employer-covered health, dental, and vision insurance for employees and dependents in the US.
• Unlimited PTO, regular team events and offsites, and a family-friendly environment.
• Learning and professional development opportunities.