Customer Success Manager (AI Agents)

Location: Remote in Mexico, Argentina, or Colombia

Company

ElevenLabs is an AI research and product company developing voice, conversational agent, creative media, and AI audio platforms.

What you will do

• Advise enterprise customers on designing and deploying conversational agents on the ElevenLabs Agents Platform.
• Guide agent personas, conversation flows, tool integrations, voice customization, and deployment across web, mobile, and telephony.
• Support integrations with customer data sources and existing systems.
• Analyze agent performance data and conversational logs to identify friction and improve accuracy, user experience, and reliability at scale.
• Own expansion outcomes across a defined enterprise account portfolio, including net revenue retention and multi-product adoption.
• Identify and close cross-sell opportunities in partnership with Sales, Engineering, and Customer Success.

Requirements

• 5+ years of Customer Success or Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in LATAM.
• Fluent Spanish and English.
• Experience building and deploying AI agents.
• Experience with API integrations and comfort navigating SDKs.
• Proven revenue ownership, including managing a revenue quota and identifying, qualifying, and closing cross-sell opportunities.
• Excellent problem-solving, technical, analytical, communication, and interpersonal skills.
• Strong understanding of the LATAM market landscape and cultural nuances.
• Self-motivated and able to work independently in a remote or distributed team environment.

Culture & Benefits

• Remote work with a global, distributed team and autonomous, high-velocity working style.
• AI-first environment focused on experimentation, excellence, and measurable impact.
• Annual discretionary stipend for professional development.
• Annual discretionary stipend for meeting colleagues and an annual company offsite.
• Monthly co-working stipend for employees who are not near a main hub.